Last Updated: 1^st June, 2026
Effective Date: 10^th June, 2026

1. PURPOSE

EMPENHANCE EdTech Solutions Inc. ("EMPENHANCE," "we," "us," or "our") aims to provide a fair and transparent refund process for learners enrolled in courses through our platform. This Refund Policy outlines the circumstances under which refunds may be granted and the procedures for requesting them.

2. SCOPE

This policy applies to all paid courses, programs, workshops, and other educational services purchased through the EMPENHANCE platform, unless otherwise stated in a specific course agreement or promotional offer.

3. ELIGIBILITY FOR REFUNDS

Learners may request a refund under the following conditions:

a) Self-Paced Courses

A refund request must be submitted within 14 calendar days of the purchase date; and
The learner must not have completed more than 20% of the course content or received a certificate of completion.

b) Live Courses, Workshops, and Cohort-Based Programs

Refund requests made 7 calendar days or more before the scheduled start date are eligible for a full refund.
Requests made less than 7 calendar days before the start date may be eligible for a partial refund of up to 50%, at EMPENHANCE's discretion.
No refunds will be issued once the live course, workshop, or program has commenced.

c) Duplicate Transactions

If a learner is charged more than once for the same course due to a technical error, EMPENHANCE will issue a full refund for the duplicate payment.

4. NON-REFUNDABLE CIRCUMSTANCES

Refunds will not be provided where:

The learner has completed more than 20% of a self-paced course;
A certificate of completion has been issued;
The refund request falls outside the applicable refund period;
The learner has violated EMPENHANCE's Terms and Conditions or Code of Conduct;
The purchase relates to downloadable resources, templates, assessments, or other digital materials explicitly marked as non-refundable;
Dissatisfaction is based solely on a change in personal circumstances unrelated to the quality or delivery of the course.

5. COURSE CANCELLATION BY EMPENHANCE

If EMPENHANCE cancels a course, workshop, or program before it begins, affected learners will be offered either:

A full refund; or
The option to transfer their enrolment to another available course of equal value.

6. HOW TO REQUEST A REFUND

To request a refund, learners must contact EMPENHANCE and provide:

Full name;
Registered email address;
Course title;
Date of purchase;
Reason for the refund request; and
Any supporting documentation, if applicable.

Refund requests should be submitted to:

Email: info@empenhance.com

7. REFUND PROCESSING

Approved refunds will be processed using the original payment method whenever possible.

Refund decisions will generally be communicated within 10 business days of receiving all required information.
Once approved, processing times may vary depending on the payment provider or financial institution.
Any transaction fees imposed by payment processors may be deducted where permitted by applicable law.

8. CONSUMER RIGHTS

Nothing in this Refund Policy limits or excludes any rights that consumers may have under applicable consumer protection laws in their jurisdiction, including laws applicable in Canada and the European Union.

9. POLICY CHANGES

EMPENHANCE reserves the right to amend this Refund Policy from time to time. Any updates will be published on the Platform with revised "Last Updated" and "Effective Date" dates.

Continued use of the Services following the publication of changes constitutes acceptance of the revised Refund Policy.

10. CONTACT INFORMATION

For questions regarding this Refund Policy, please contact:

EMPENHANCE EdTech Solutions Inc.

Email: info@empenhance.com
Phone: +1 437-449-1555
Address: Ontario, Canada